Instructions
This document provides a structured template for documenting an organization's cybersecurity incident response plan. The goal is to ensure a prepared, efficient, and effective approach to managing and mitigating cyber incidents. Each section is designed to guide the response team through various stages of incident handling, from preparation to recovery, and beyond.
1. Introduction
This section sets the stage for the document and provides essential background information.
1.1. Introduction: Briefly describe the overview and value of the document.
1.2. Purpose: Clearly state why the plan exists and who should use it.
1.3. Goals: Identify the key outcomes that the plan aims to achieve, such as minimizing damage and restoring operations quickly.
1.4. Scope: Define what types of incidents are covered and the organizational scope, including departments and assets involved.
1.5. Escalation Flow: Describe the protocol for escalating incidents within the organization, including decision-making pathways.
1.6. Severity Matrix: Introduce a table or framework for categorizing incidents based on severity and potential impact.
2. Cybersecurity Response Process Overview
Detail the organizational structure and outline the incident response process.
2.1. Roles & Responsibilities:
2.1.1. CRP Commander: Specify the authority and duties of the individual in charge during an incident. 2.1.2. Communications Lead: Outline the role in managing communications strategy, both internally and externally. 2.1.3. Technical Response SMEs: Describe the responsibilities of experts in handling the technical aspects of the incident. 2.1.4. Communications Liaisons: Assign tasks for liaising between technical teams and other stakeholders. 2.1.5. Corporate Response SMEs: List the responsibilities related to corporate-level response activities.
2.2. Process Framework: Present a step-by-step guide to the incident response process, adhering to industry best practices.
3. Process Manual
Provide a detailed action plan for each phase of incident management.
3.1. Preparedness: Document steps to prepare for incidents, including training and resource allocation.
3.2. Detection & Assessment: Outline methods for detecting incidents and assessing their impact.
3.3. Containment, Response & Recovery: Provide protocols for containing incidents, responding effectively, and recovering systems to normal operation.
3.4. Post-Incident Activity: Guide the team on conducting a post-mortem analysis, reporting, and applying lessons learned.
4. Coordination Resources
Describe tools and environments for managing response efforts.
4.1. Coordination and Communications Tools: List tools for incident coordination and how to use them.
4.2. Setting Up the War Room: Give instructions for creating a central hub for incident management.
4.2.1. Establishment of a War Room: Describe the setup process, including necessary equipment and access controls. 4.2.2. Decommission of a War Room: Explain how to properly dismantle the War Room, ensuring all sensitive information is secured.
4.3. CRP Operational Tempo: Define the expected pace of operations and shift patterns during an incident. 4.4. Communications Templates: Supply standardized communication templates for efficiency and consistency.
5. Privileged Communication
5.1 Privileged Communication and Appropriate Document Markings: Provide guidelines on managing sensitive communications and marking documents appropriately to indicate their handling requirements.
Appendices
Expand on additional resources and provide comprehensive definitions.
Appendix A: Glossary of terms and acronyms used in the plan.
Appendix B & C: Internal and external associated plans and procedures, detailing coordination with other plans and compliance with legal requirements.
Appendix D: Offer additional resources such as communication templates, lists of critical assets, and contact information for essential personnel.